In Observance of U.S. holiday, President's Day, Agilent Cross Lab/ iLab Operations Software will be closed during U.S. hours on Monday February 19th, 2018. EU and APAC support coverage will remain open during this time. We will resume U.S. support hours on Tuesday February 20th, 2018. For urgent matters, please add "Urgent" to the ticket subject and we will prioritize those requests first.

To submit a support ticket click on the HELP link below to access the support portal, then click "Submit a Ticket". If you are unable to access the portal, please email with details describing your issue. 

HMRI Biomedical Informatics


Please follow this link to go to the Houston Methodist Research Institute [Biomedical Informatics Support] site for detailed information about the core.


Name Role Phone Email Location
Dr. Jon Xue
Image informatics, Bioinformatics

Tian Ding



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