In Observance of U.S. holiday, Thanksgiving, Agilent Cross Lab/ iLab Operations Software will be closed during U.S. hours on Thursday November 22nd and Friday November 23rd, 2018. EU and APAC support coverage will remain open during this time. We will resume U.S. support hours on Monday November 26th, 2018. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.